Google Business Profile Help Australia

Yes. NQ Social Collective is based in Townsville, Queensland, but Google Business Profile help can generally be provided remotely to businesses across Australia.

I can assist with Google Business Profile setup, optimisation, verification problems, ownership and access issues, duplicate listings, suspensions, visibility concerns and general troubleshooting.

You do not need to be located in Townsville to get help.

Google Business Profile troubleshooting starts with an initial assessment fee of $175.

This covers accessing your Google Business Profile, investigating the issue and identifying what may be required to resolve it.

Once I've assessed the problem, I'll explain my findings, outline the recommended next steps and provide a separate quote for any additional work.

No further work will be undertaken without your approval.

If your Google Business Profile has been suspended, avoid making random changes or immediately creating a replacement profile.

Google advises businesses to first make sure the profile complies with its Business Profile guidelines and then use the relevant appeal process where appropriate. Google ultimately decides whether a suspended profile is reinstated.

NQ Social Collective can help you review the profile, identify possible issues, prepare for the appeal process and understand the steps involved.

No. No independent consultant or agency can guarantee that Google will reinstate a suspended Google Business Profile.

Google controls its Business Profile policies, reviews and appeal decisions.

What NQ Social Collective can do is help you understand the problem, review your profile and supporting business information, identify areas that may need correcting and help you prepare and navigate the reinstatement or appeal process.

If another person, former employee, agency or unknown account appears to control your Google Business Profile, there may be options for requesting ownership or regaining appropriate access.

The correct approach depends on who currently manages the listing, what level of access you have and whether another profile already exists for the business.

NQ Social Collective can help you review the ownership situation and determine the most appropriate steps to take.

Yes. Duplicate Google Business Profiles can create confusion for business owners and customers and need to be handled carefully.

Google has processes for resolving duplicate listings and ownership issues, including situations where a duplicate was created accidentally or where profiles may need to be removed or merged.

Before removing anything, it is important to identify which profile contains the correct information, reviews and management access. NQ Social Collective can help you assess the situation before changes are made.

A Google Business Profile may not appear as expected for several reasons. The profile may still require verification, have incorrect or incomplete information, be affected by a suspension or restriction, or simply have limited visibility for particular searches.

There is also a difference between a profile not appearing at all and a profile appearing but ranking poorly.

NQ Social Collective can help determine which situation you are dealing with and review the profile, website and broader online setup for issues that may be contributing to the problem.

Yes. You do not need to create a new profile if you already have an eligible Google Business Profile.

Optimisation may include reviewing your primary and secondary categories, services, business information, description, photos, updates, website connection and overall profile completeness.

The goal is not simply to fill every available field. The profile should accurately represent the business, make sense to customers and support your broader local search visibility.

Business moves should be handled carefully, particularly if your Google Business Profile already has reviews, history and established visibility.

In many cases, the existing profile should be updated rather than creating an entirely new listing, but the correct approach depends on the business and the circumstances of the move.

Before changing addresses or creating another Google Business Profile, NQ Social Collective can help you review the existing setup and plan the change more carefully.

Yes. I can help with Google Business Profile verification problems, including situations where Google keeps asking you to verify, a previous verification has failed, or you’re unsure what information or evidence is needed.

I’ll look at how the profile is set up, check for inconsistencies that may be affecting verification, and help you work through the appropriate verification steps.

Depending on the issue, this may include checking your business details, address or service-area setup, website information, supporting evidence and any messages or requests from Google.

While I can’t guarantee Google will approve a verification, I can help make sure the profile and supporting information are as accurate and consistent as possible before you proceed.

It depends on the issue. Some changes can be made relatively quickly, while verification, suspension and ownership problems may take longer because they involve Google's review processes.

I'll explain what needs to happen and keep you informed throughout the process, although Google's approval times are outside my control.